The clinic engaged Anna and Monica to support Waterstone Clinic in preparation for our CHKS accreditation during a very busy time, and I was extremely satisfied with the quality and impact of their work.
Both consultants brought a strong understanding of healthcare governance, quality standards, and the specific requirements of the CHKS framework. They provided clear, practical guidance in translating the standards into workable processes within our clinical and operational environment.
Their approach was highly collaborative and structured. They worked closely with our management and clinical teams, helping to identify any gaps, prioritise actions, and implement improvements in a way that was both proportionate and sustainable. Importantly, they demonstrated a strong ability to balance compliance with the realities of a busy multi-site clinical service.
The documentation, policies, and action plans developed with their support were of a high standard and aligned well with CHKS expectations.
In addition to their technical expertise, both consultants were professional, responsive, and easy to work with throughout the engagement. Their support was a key factor in our successful preparation for CHKS accreditation.
I also found them to be very practical and pragmatic with excellent insights into healthcare from their considerable previous experience which they are more than happy to share with the team.
I would have no hesitation in recommending them to other healthcare providers undertaking accreditation or quality improvement initiatives.